Project Sneak Peek: Inmark Packaging

Since Caxiam Group provides a complete range of websites, web applications and ecommerce solutions, our engagements can range anywhere from 3 to 16 months. Quite the diversity, right?

Inmark Packaging located in Atlanta, Georgia is a perfect example of a longer engagement for our team. We began with a Discovery Phase in Jan 2010, and the project officially kicked off one year ago this month. The scope of work spans 9 websites across 4 different divisions of the company, focused on both Retail and B2B customers.

Long engagements take a tremendous amount of planning, strategy & heavy lifting. It also requires our team to be patient through the process, motivated and focused on the end goals. We like results, and seeing the fruits of our labor with engagements like Inmark’s is a true test of endurance and organization.

Here’s a peak into this holistic solution we’ve been building.

Identifying & Planning the Big Picture

Inmark is an established company of 35 years, with an existing customer base that extends Internationally. Yet, they also have untapped markets with tremendous opportunity. Through months of research, analysis and brainstorming, we finalized a plan to build 9 different websites (focusing on different markets) coupled with a CSR tool and custom Content Management System. All these solutions tie into their new Enterprise Resource Planning system, a multi-million dollar investment that will dramatically change their business’ operations.

Different Audiences + Different Needs = Different Websites

Corporate Re-Branding & Division Sub-Branding

Brand cohesiveness across all 4 divisions was imperative. There needed to be a common element, yet possess a uniqueness to differentiate them. We used color + iconography to embody Inmark’s International outreach and emerging markets.

Asset Creation & Art Direction

Our creative team works with a variety of photographers. Sometimes clients have their photographer of choice, and others lean on us to recommend and coordinate this effort. We had the great pleasure of collaborating with Don Matter in Atlanta. We were the bridge between client and photographer to assure style and composition aligned with the big picture.

Designing the User Experience

We’re heavy into the development phase for 4 of the 9 websites currently, looking to roll these out steadily this Fall. We targeted the B2B websites first to learn about their existing customers, and then apply this valuable knowledge to the new customers targeted within the Retail market.

We constantly remind ourselves that “we’re not the user” in our web persona development. By getting in the heads of Inmark’s existing customers, we began to understand the industry, needs & behaviors of these users. Even though the actions of the Retail audience will contrast those of B2B, we inhaled critical knowledge about the world of packaging and Inmark’s own products &  services along the way.

Rigid Container Packaging division’s homepage

Custom Content Management System + CSR tool (Customer Requests, Customer Mgt, Forums, Knowledge Base, Live Chat)

Complexity takes Time, Energy & Resources

Our long and complex engagement with Inmark exploits the very uniqueness of Caxiam Group. We helped define their problems, set a website strategy, plan, organize and build 9 websites targeting very different audiences. We’ve become Inmark’s greatest ally in utilizing the web to solve business problems and amplify their brand. That takes a firm with a diverse palette of talent that can understand the challenges of mid-sized businesses and remain highly focused on the end results.

Does your business have an overwhelming challenge that needs a web-based solution? Not sure where to even begin? Give us a ring at 407.838.3158 or Contact Us today. Lets see if we can help you out!

Author info

Eric Sharp is Co-Founder, Senior Strategist and Creative Director at Caxiam Group. Learn more about Eric, follow him on Twitter, or view his Google+ profile.